Proactive and Supported to the Highest Level
We have decades of experience serving customers in the commercial audiovisual space. And we’ve built a tremendous reputation among them for our superior expertise and personal touch. Our goal is to reimagine the possibilities of technology, so that we can have a positive impact on the people and organizations we serve.
An Extension of Your Team
Our proactive helpdesk support can give your organization the boost it needs to finally transition away from reactive AV maintenance towards proactive AV results.
Crescenr Digital offers complete managed AV help desk support solutions, intended to free up your organization’s internal technology team and let them focus on the company’s most important initiatives.
Help desk services can be beneficial to companies of all sizes. Companies that have their own internal technology staff can use help desk services to outsource support for the solving of end-user issues, which are typically repetitive with a limited need for advanced technical expertise.
Updates & Maintenance
Updates and maintenance affect the impact impacts hardware, software, and firmware differently. Through a channel of recurring or as-needed support, positive changes to an environments performance can be discovered and realized often with the the end-user even knowing. Performing regular updates and maintenance is a top-tier consideration when concerns over reliablility and security are at hand.
Our onsite can help you with any issue involving your onsite hardware. Technicians traveling to your site can perform hardware repair or replacement, firmware updates and other externally focuses efforts designed to fully support your environment and your team's productivity
Many technology issues can be resolved remotely using screen sharing technology, phones and cloud control systems. However, the issues which often bring a business to a standstill usually involve physical failures or systemic issues that may not be easily corrected remotely. We work with our clients online and over the phone to remotely solve issues where possible.
What Our Clients Are Saying About Us
"Through our support-level agreement with Crescent Digital, we were able to discover new features in our existing hardware without even knowing they were available to us!"
How We're Different
Crescent Digital treats support differently. We believe a holistic approach to ensuring harmony between the end-user, support staff and the hardware it self. By working transparently with our customers about their issues and concerns, we're able to provide training to end-users of all skill levels and solve problems regarding hardware often before they ever start. We believe a proactive approach to support is the clear path to a great and lasting relationship, while our customers view our approach as quick, snappy and able to move fast.