Service-Level Support
Proactive Support for our Clients
We have decades of experience serving customers in the commercial audiovisual space. And we’ve built a tremendous reputation among them for our superior expertise and responsive support when issues occur.
Crescent's Difference
What we doOur proactive helpdesk support can give your organization the boost it needs to finally transition away from reactive AV maintenance towards proactive AV results.
Help Desk
Help desk services can be beneficial to companies of all sizes. Companies that have their own internal technology staff can use help desk services to outsource support for the solving of end-user issues, which are typically repetitive with a limited need for advanced technical expertise.Updates & Maintenance
Updates and maintenance affect the impact impacts hardware, software, and firmware differently. Through a channel of recurring or as-needed support, positive changes to an environments performance can be discovered and realized often with the the end-user even knowing. Performing regular updates and maintenance is a top-tier consideration when concerns over reliablility and security are at hand.Onsite Service
Our onsite can help you with any issue involving your onsite hardware. Technicians traveling to your site can perform hardware repair or replacement, firmware updates and other externally focuses efforts designed to fully support your environment and your team's productivityOffsite Service
Many technology issues can be resolved remotely using screen sharing technology, phones and cloud control systems. However, the issues which often bring a business to a standstill usually involve physical failures or systemic issues that may not be easily corrected remotely. We work with our clients online and over the phone to remotely solve issues where possible.