Webcast and Webinar General Policies
1. Payment policy
All Crescent Digital work must be paid in advance by credit card unless the client has an established credit line. Clients with terms who do not pay within thirty days will loose all discounts for past and future webcasts and will be returned to pre pay. Late payment fees of $50 per billing cycle will apply to all invoices past 30 days.
2. Work and functionality
Crescent Digital is responsible only for the work detailed in their signed quotes. Any additional work will be subject to additional fees.
3. Liability and responsibility
Crescent Digital is not liable for any losses the client may incur due to problems in the webcast. Crescent Digital is not responsible for Internet, telephone network failures or client viewing capabilities.
4. Event failure
If an event fails due to circumstances beyond the control of Crescent Digital, the client will be responsible for all actual costs incurred by Crescent Digital up to the amount of the entire webcast. If an event fails due to fault of Crescent Digital then Crescent Digital will replace the event with a new event and the client will be responsible for the original invoice.
5. Cancellation & re-scheduling Fees and Policies
Managed event cancellation fees are 10% if 1 month in advance, 25% two weeks in advance and 100% of webcast total if cancelled within 7 days of event. Events that have been paid in advance may reschedule with no fee. Client may also incur costs related to any and all travel and other expenses which may have been incurred by Crescent Digital prior to the cancellation.
Subscription cancellation requires a written 30 day notice. Billing will cease and all services will be turned off at the end of the 30 day notice. Written notice may be in written or email form.
6. Overage charges
Overage charges will apply based on your individual plan.
7. Failure to pay
The client agrees to pay for services set forth in this contract. Failure to pay contracted fees will result in legal action. Client agrees to pay any and all legal costs incurred by Crescent Digital in an effort to collect debt.
8. Content ownership
All client content stored on our platform belongs solely to our clients.
9. Data ownership
All data collected through our platform in the course of running webcasts or webinars for clients will belong exclusively to the client. This includes all registration data, poll data, audience questions and exit surveys. Crescent Digital NEVER uses client data for our marketing efforts and we NEVER sell our client data.
Acceptable Use content policy
Customers who supply content over the Internet using Crescent Digital services shall not:
a. Transmit through the Services, any information, data, text, images, files, links, software, chat, communication or other materials (“Content”) that is, or which Crescent Digital considers in its sole discretion to be, unlawful, threatening, abusive, harassing, libelous, defamatory, obscene, pornographic, harmful or which contains blatant expressions of prejudice, hatred, excessive profanity or excessive violence;
b. Invade the privacy, publicity or civil rights of any person or entity;
c. Post or disclose any personally identifying information or private information about children or any third parties without their consent (or their parents’ consent in case of a child under 18 years of age);
d. Sell or promote any products or services that are unlawful in the location at which the content is posted or received;
e. Introduce viruses, worms, Trojan horses and/or harmful code on the Internet;
f. Impersonate any other person, including but not limited to, a Crescent Digital official, expert, guide or host; and
g. Post any Content that would infringe or misappropriate in any way or violate any copyright, patent, trademark, service mark, trade name, trade secret or other intellectual property right of any third party.